Privacy policy
At Laxico Shop, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit or make a purchase from https://laxico.shop/ Hearth & Hub is operated as a sole proprietorship based in India.
1. Information We Collect
When you browse our website, place an order, or contact us, we may collect the following information:
Personal details such as your name, email address, phone number, billing address, and shipping address.
Payment-related details such as UPI, card, or other payment information. Payments are processed securely through authorized payment gateways and we do not store complete card details.
Device and usage details such as IP address, browser type, time zone, cookies, and how you interact with our website.
Order-related details such as products purchased, order value, delivery status, return requests, and preferences.
Communication preferences when you interact with our emails, messages, or promotional content.
This information is collected directly from you when you place an order, fill a form, contact support, or browse our store.
2. How We Use Your Information
We use your information to process and deliver your orders, manage payments, shipping, and order confirmations.
To communicate with you about your orders, delivery updates, returns, exchanges, or customer support requests.
To improve website performance, product offerings, and overall shopping experience.
To send promotional messages or offers only when you choose to receive them.
To check orders for fraud, misuse, or suspicious activity.
To meet legal, tax, and regulatory requirements under Indian law.
3. Sharing of Information
Your personal information is shared only when required to run our business smoothly and legally.
We share data with Shopify, our ecommerce platform provider, which securely stores and processes data.
Courier and logistics partners receive only the details needed to deliver your order.
Payment gateway partners process payments securely using encrypted systems.
Service providers such as analytics, email communication, or customer support tools may access limited data for operational purposes.
Government or legal authorities may receive information when required by law.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
4. Data Storage and Retention
Your data is stored using secure systems provided by Shopify and related service providers. Servers may be located inside or outside India. We keep your information only for as long as required to complete orders, provide support, meet legal obligations, and maintain records.
5. Cookies and Tracking
Our website uses cookies and similar tools to support website functionality, understand visitor behavior, and improve performance. You can manage or disable cookies through your browser settings. Some features may not work properly if cookies are disabled.
6. Your Rights as an Indian User
You have the right to request access to the personal information we hold about you.
You can ask for correction of inaccurate or incomplete details.
You can opt out of promotional communication at any time.
You can request deletion of your personal data, subject to legal and record-keeping requirements.
Requests related to data rights can be sent to laxicoshop@gmail.com.
7. Data Security
We follow reasonable security practices to protect your data, including secure servers, limited access, and encrypted payment processing. Online data transfer carries inherent risk and complete security cannot be guaranteed.
8. Children’s Privacy
Our website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If such data is identified, it will be removed from our records.
9. Changes to This Policy
This Privacy Policy may be updated from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website means you accept the revised policy.
10. Contact Information
For questions, concerns, or requests related to this Privacy Policy, you can contact us at:
Laxico Shop
Email: laxicoshop@gmail.com
Phone: +91 9977007278
Support Hours: Monday–Saturday, 10 AM – 6 PM